Delete My Data
Last updated: 2 September 2026
You can ask us to delete your account and the personal data we hold about you at any time. This page explains how to make that request, what gets deleted, and what we are required to keep.
How to request deletion
Email info@drwsl.com with the subject line“Data Deletion Request”, and include:
- the email address associated with your account;
- which app you used (Driving Theory Test KIT UK, or 4-in-1 Driving Theory Test KIT);
- the platform you used it on (iOS, Android, or web).
Start your request
This opens your email app with the request pre-filled. Just add your account email address and send.
Email a deletion requestOr write to us manually at info@drwsl.com
What happens next
- We confirm your request. We will reply to acknowledge receipt, usually within a few working days.
- We verify your identity. To protect your account, we may ask you to confirm the request from the email address registered to it. We will not ask for your password.
- We delete your data. Deletion is completed within 30 days of verifying your request, as required under UK GDPR.
- We confirm completion. You will receive a final email once your data has been deleted.
What we delete
- Your account and profile details, including your name and email address.
- Your learning data — practice results, mock exam scores, hazard perception scores, and progress history.
- Your app preferences and settings.
- Any support correspondence linked to your account, unless we need it for the reasons below.
What we may keep, and why
A small amount of data may be retained after deletion where the law requires it or where we have a compelling legitimate reason:
| Data | Reason | Retention |
|---|---|---|
| Transaction and invoice records | UK tax and accounting obligations | Up to 6 years |
| Anonymised, aggregated usage statistics | Cannot be linked back to you and is used only to improve our content | Indefinite |
| Records of your deletion request | Demonstrating compliance with UK GDPR | Up to 2 years |
Important things to know
- Deletion is permanent. Your progress and results cannot be recovered afterwards.
- Deleting your data does not cancel a subscription. Cancel that separately in your Apple App Store or Google Play account settings, otherwise billing may continue.
- Deleting the app from your device is not the same as deleting your data. You must make a request through this page.
- Refunds are handled by the app stores, not by us. See our Terms and Conditions.
Other data rights
As well as deletion, you can request access to, correction of, or a portable copy of your data. See our Privacy Policy for the full list of your rights under UK GDPR and how to exercise them.
If you are not satisfied with how we handle your request, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Contact
Drivewise Solutions Limited
25 Aragon Drive, Ilford, IG6 2TJ, United Kingdom
Email: info@drwsl.com